Below are some of the questions that we are often asked – if you have a question that we haven’t answered, please contact us and we will do our best to help.
What if I want to cancel my Sapling Plan?
If you change your mind within 28 days of your application being accepted, you can return your documents for a full refund – with no questions asked. If you cancel your plan mid-term, the company reserves the right to retain £500 of the burial plot price and £250 of the ash interment plot price to cover administration costs.
How do we find our closest GreenAcres Park?
Visit the Park tabs at the top of the website and simply click the button.
What about people who have limited mobility?
Throughout the park, our paths are well cared for on a daily basis. We use recycled wood in the form of wood chip to make pathways easier for people to travel along. For those with restricted mobility, we also provide chauffeured buggies to ensure the park is available to all. Some areas within the woodland are naturally more accessible than others and we will always advise if this is the case.
Can we choose the exact place for the burial?
Throughout the park we have special dedicated Burial Trees and burial areas; along with one of our team you can choose the place that suits you best.
How do we actually arrange a funeral at one of the GreenAcres Parks?
We always work very closely with your chosen Funeral Director. In many instances we will show the family around the park and our buildings. During that initial visit we will let the family know what to expect on the day and if they do decide to select a plot at the park we will confirm these details, along with a confirmed time and date, with their Funeral Director. We will ensure that every detail of the funeral is double checked. If we notice during the arrangement period that a tiny detail has been overlooked, we will draw it to the attention of your Funeral Director immediately.
What payment options do I have?
Payment is required before the service or interment takes place. You can pay via credit or debit card, cheque or by a bank transfer. For those who wish to secure a place with us in the future you can pay in advance over 12 months using our interest-free instalment plan. Our Sapling Plan cover the cost of the plot price only. The services of a Funeral Director and the use of the Woodland Hall for a service are not included in the plan. If you wish to include these services, please contact your local park for further information.
Do we need an appointment to visit the park?
It is advisable to make an appointment to visit the park. Many of our visitors come because they enjoy the beauty of woodland and we actively encourage the parks to be used by all. However, sometimes it’s worth a quick phone call to the team to check the park has not been closed for a few hours. We sometimes need to do this, perhaps owing to some woodland management programmes that need to be completed, adverse weather conditions or a funeral taking place is that of a public figure and the family have asked for complete privacy.
Can flowers be left on a grave?
Yes of course. Cut flowers may be laid on the grave but in keeping with the woodland environment cellophane and ribbons need to be removed. When flowers start to deteriorate, one of our woodland team will remove them to keep the grave looking well cared for. If you think you might want to present flowers in a more traditional way in a vase, we can provide wooden vases made with dowels in the bottom so they can be inserted into the earth and remain upright.
What if I don't want to mark the grave?
Some people choose not to mark a grave with a wooden memorial which is very much a personal choice. However, whenever we bury anyone at our parks we record the graves very carefully and use both traditional mapping and GPS technology to ensure that there is a permanent record of each person who is buried with us and their location.
Do you say what kind of coffin is allowed?
The choice of coffin is a very personal one. Perhaps you would prefer not to have a coffin and would rather a shroud or other natural fabric-covering that will not harm the environment. Other eco coffins include cardboard, willow, banana leaf and bamboo which, along with traditional wooden coffins, are acceptable at all of our parks.We are committed to complying with our eco and conservation policies. With this in mind we do not allow metal caskets or zinc-lined coffins to be interred.
Can people be buried together?
All of our Full Burial and Ash Interment plots are double depth, with the exception of some areas in the meadow. This allows for the plot to be used by a second person, perhaps a close family member or loved one, when their need arises. Should you choose not to share a final resting place then there is no obligation to use the second interment space.
Is the ground in your burial park consecrated?
No, but individual graves can be blessed.
Must there be a religious service?
We pride ourselves on our relationships with both the local clergy and the local independent celebrant team, ensuring the requirements of both the religious and secular community are met.
How do I know that you will take care of the woodland?
Unlike some other burial sites or cemeteries, we take the long-term care of the place where your loved one is buried very seriously. A trust is in place to maintain the woodland. We are part of Bibby Line Group, which is one of the longest established family businesses in the UK. For more information visit www.bibbylinegroup.co.uk
Can we bury ashes as well as a full burial?
Yes you can. Our burial trees are chosen to offer the widest choice and ashes can be buried close to the foot of the chosen tree. You can also scatter ashes at our dedicated ash scattering area and we also offer the option of a burial either full burial or ashes where no memorial posts are included. For many the park itself becomes the place of remembrance.